Technical Sales Representative

Non EE/AA (m/f/d)

Region: Western Cape & Garden Route

Overview of Role:

As a Technical Sales Representative, the individual will work closely with customers and their internal sales team to grow and promote the sale of Stiebel-Eltron products. The Technical Sales Representative is the first line of contact with all new customers and along with their internal sales team, they will establish and maintain long-term business relationships with any new and current customer base.

Roles and Responsibilities:

• Close and grow sales through professional communication with existing and potential clients
• Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs
• Communicate sales or service opportunities and customer concerns or suggestions
• Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
• Understand and comply with established guidelines that ensure a safe and healthy work environment
• Interdepartmental communication and collaboration to provide exemplary service to customers
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
• Work with the Pre-Sales team to ensure customer project requirements are met
• Maintaining records of customer communications and contact information as required
• Conducting technical presentations to clients or demonstrations as requested
• Preparing responses to RFP (request for proposals) and RFI (request for information)
• Attending and participating in trade shows, conferences and other marketing events
• Maintain awareness of pertinent client information, future projects, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed
• Working knowledge of the systems and installations and prices
• Research market requirements and market data
• Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies
• Maintains current Stiebel-Eltron product knowledge
• Demonstrate and explain best practices in installation techniques for all Stiebel-Eltron products
• Submit a variety of sales status reports as required, including activity, closings, follow-up, and adherence to goals
• Submit monthly customer visit plans, schedule client meetings and action plans for follow-up
• Send legal documents to customers and send signed copies to HQ for filing
• Is responsible for setting the customer’s expectations and achieving these expectations

Skills:

• 3-5 years of proven sales or marketing experience in the HVAC or hot water industry
• Technical/engineering background preferred
• Bachelor's degree, or similar experience with relevant wet-service Engineers, developers, contractors and professionals
• Strong interpersonal and communication skills
• Knowledge of advertising and sales promotion techniques
• Strong presentation skills and professional appearance
• Ability to travel

Package being offered:

• Basic salary
• Travel allowance
• Home-based, computer and cell phone (costs to be borne by company)
• The company will offer retirement funding and medical aid contributions
• 15 days leave per year: mandatory leave over the festive season due to annual shutdown